Basic troubleshooting

What to do...

We get a lot of requests for repairs and technical help which you can fix yourself, saving you time.
Just follow these simple steps:

Phones sometimes just need a break- turning them off and back on is all you need to do:

Turn the device off by pressing and holding the power button
Remove the battery and wait for a few seconds (some device, including iPhones, have an built in battery that you cant remove)
Replace the battery and turn the phone back on

Sometimes dust can get between the SIM and the phone causing communication issues:

Turn the phone off and remove the SIM card
Clean the gold connectors on the SIM with a clean lint-free cloth. Be careful SIMs can be fragile
Replace the battery and turn the phone on without the SIM
Turn the phone off, replace the SIM and restart the phone

			Battery life
			Sometimes it may seems like your battery isn't performing as it should. Find out more here.

			Update the software
			It could be a software issue, make sure you have the latest software for your phone. Learn how update your software online.

Your issue will be with either your SIM or your phone, find out which by trying your SIM in a different phone or a different SIM in your phone.

If the phone's causing the issue try reading the device's manual or contacting the manufacturer for help
If the SIM's faulty try contacting your network.

			Call in the experts
			Our Geek Squad Agents are technology experts who are waiting to take your call or talk to you instore. They also have lots of technical advice for you online. Visit the Geek Squad website for more information.

			Get in touch with us
			We can fix most phones, even if you didn't buy it from us! Learn how on our How to get my product repaired page