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Buying advice results

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How old do I need to be to get a Pay monthly or SIM only contract?

You need to be 18 to get a contract. But don't worry - there are still lots of options if you're not 18 yet.


Which tariff am I on?

Forgotten which plan you're on? We'll point you in the right direction.


I want to change my tariff

Want to amend the minutes, texts and data in your monthly allowance, or wondering how upgrading to a different tariff works? This page can has the answers.


What proof of identity do I need to get a Pay monthly contract?

What you need to know whether you buy online, over the phone, or in store.


Do I need to be from the UK to sign up to a monthly contract?

You don't need to be a British citizen, but you do need to have lived in the UK for at least three years.


All about deliveries

Whatever your delivery question, here's the answer.


What happens when I buy online?

Everything you need to know about buying something on our website.


Pay as you go upgrade price match

What is it and how does it work?


When can I upgrade?

It depends on your network, when you last upgraded and your star sign (ok, not your star sign). But we can upgrade everyone!


How does a Pay monthly contract work?

A straightforward summary of how our Pay monthly phone deals work.


showing 1 - 10 of 44 items