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Insurance, lost and stolen results

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If your phone or laptop has been lost or stolen

Don't panic! Here's a step by step guide to getting back on track


Rogue insurers

We know a few unauthorised companies are cold calling our customers to try and sell them insurance. They didn't get your number from us.


Cancelling Lifeline insurance

Fill in our online form or call us on 0870 111 7000 to cancel your policy.


Cancelling Geek Squad insurance

You can cancel online or over the phone.


Lifeline insurance policies

Information about all Lifeline products - Note: Lifeline is no longer available to new customers


How do I make a complaint about my Geek Squad insurance policy?

If you're not happy, please let us know. You can make a complaint online, over the phone or by writing us a letter.


Getting a copy of your receipt

For a copy of your receipt for anything you've bought from us online or over the phone, please visit one of our stores.


Geek Squad insurance claims

You can claim online, on the phone or by visiting any Carphone Warehouse store.


How do I make a complaint about my Lifeline insurance policy?

If you're not happy for any reason, we'd like to hear from you.


How do I make a Lifeline Insurance claim?

You can claim online, on the phone or by visiting any Carphone Warehouse store.


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