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Insurance, lost and stolen results

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If your phone or laptop has been lost or stolen

Don't panic! Here's a step by step guide to getting back on track

Rogue insurers

We know a few unauthorised companies are cold calling our customers to try and sell them insurance. They didn't get your number from us.

Cancelling Geek Squad insurance

You can cancel online or over the phone.

Cancelling Lifeline insurance

Fill in our online form or call us on 0870 111 7000 to cancel your policy.

How do I buy mobile phone insurance from Carphone Warehouse?

We offer Geek Squad insurance at Carphone Warehouse. Sign up by calling 0800 049 1067 or visiting us in store.

How do I make a complaint about my Lifeline insurance policy?

If you're not happy for any reason, we'd like to hear from you.

How do I make a complaint about my Geek Squad insurance policy?

If you're not happy, please let us know. You can make a complaint online, over the phone or by writing us a letter.

Lifeline insurance policies

Information about all Lifeline products - Note: Lifeline is no longer available to new customers

Getting a copy of your receipt

For a copy of your receipt for anything you've bought from us online or over the phone, please visit one of our stores.

How do I make a Lifeline Insurance claim?

You can claim online, on the phone or by visiting any Carphone Warehouse store.

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