What happens when I buy online?
If you haven't heard from usWhen you order online we'll send you two emails
- The first confirms that we've received your order - we'll send this shortly after you've placed it.
- The second confirms your order has been accepted and is on its way - we usually send this on the next working day.
If you haven't got these emails
We might need more info from you. We'll try to contact you, but if we haven't got hold of you yet, please call 0870 087 0870^.
Accepting your order
All orders placed on our website are subject to acceptance. We always do our best to accept an order, but sometimes we might have to reject it for reasons outside our control. If this is the case, we'll email you as soon as possible to say why.
If you're signing up to a monthly contract for a mobile phone or broadband, you'll need to pass a credit check before we can accept your order. You can find out more about this on our credit checks page.
If you ordered over the phone
If you ordered over the phone and would like to track your purchase check out our Where's my order? page.
I need more helpGo to our Buying advice section for help with choosing a product or if you'd like to speak to an expert, give us a call on 0800 049 6250^.
^Calls to this number may be free from a landline. Prices of calls from other providers may vary and from mobiles may cost significantly more. Calls may be recorded and/ or monitored. Visit this page for opening hours.