Refurbished phones

What are refurbished phones?

Refurbished phones have been returned to us by customers who bought them and then returned them under our 14-day money back guarantee.

  • All these phones are fully inspected, tested and repackaged by our qualified engineers.
  • They all come with a 12-month manufacturer's warranty.

How are refurbished phones different?

  • A refurbished phone will come in a different box to the original.
  • The box will always include the handset, battery, charger and manual. We can't guarantee that any other accessories will be included.
  • There may be slight cosmetic flaws to a refurbished phone or its box - these will not affect the phone's performance in any way.

What if a refurbished phone was out of stock?

We don't guarantee when refurbished phones will become available once they are out of stock.

  • If the refurbished phone deal you order is out of stock we'll do our best to get hold of a phone for you.
  • If your order will be delayed we'll contact you to say so. Then, unless you tell us otherwise, we'll cancel your order.

If you'd like help buying something, give us a call on 0800 049 6250^

^Calls to this number may be free from a landline. Prices of calls from other providers may vary and from mobiles may cost significantly more. Calls may be recorded and/ or monitored. Visit this page for opening hours.