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Refurbished phones

We no longer sell refurbished phones, the below information is for reference only

What are refurbished phones?

Refurbished phones have been returned to us by customers who bought them and then returned them under our 14-day money back guarantee.

  • All these phones are fully inspected, tested and repackaged by our qualified engineers.
  • They all come with a 12-month manufacturer's warranty.

How are refurbished phones different?

  • A refurbished phone will come in a different box to the original.
  • The box will always include the handset, battery, charger and manual. We can't guarantee that any other accessories will be included.
  • There may be slight cosmetic flaws to a refurbished phone or its box - these will not affect the phone's performance in any way.

What if a refurbished phone was out of stock?

We don't guarantee when refurbished phones will become available once they are out of stock.

  • If the refurbished phone deal you order is out of stock we'll do our best to get hold of a phone for you.
  • If your order will be delayed we'll contact you to say so. Then, unless you tell us otherwise, we'll cancel your order.

If you'd like help buying something, give us a call on 0800 049 6248^

^Calls to this number may be free from a landline. Prices of calls from other providers may vary and from mobiles may cost significantly more. Calls may be recorded and/ or monitored. Visit this page for opening hours.

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Dixons Carphone PLC 2015