Returns and exchanges

Customers purchasing selected products* between 1st November and 24th December 2017 are able to return or exchange purchases up to and including Sunday 14th January 2018, or within 28 days of your original purchase, whichever is later.

Our Online and over the phone Christmas returns policy applies to products bought between 1st November and 24th December 2017.



I've changed my mind

I bought online or over the phone, including the Click & Collect option

I bought in store

I've got no signal at home

It's ok - we've got a coverage guarantee

* Pay as you go (Virgin and Only iPhone on O2) & SIM-free /PAYG Tablets

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