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Consumer Finance

You can return or exchange almost anything purchased through finance, as long as you let us know within 14 days.

What can't I return or exchange?

  • Top-ups - bought instore, online, over the phone or on your mobile.
  • Downloads and apps.
  • All headphones (this is for hygiene reasons).

Can I try out my product first?

Handsets

You can turn the phone on and try it out. We recommend you don't save anything to the memory of the handset until you are sure you are happy with it.
The phone must be returned in its original condition and preferably in the original packaging.

Tablets

You can turn the tablet on and try it out. But you can't make any calls or send texts or emails. We recommend you don't save anything to the memory of the tablet until you are sure you are happy with it.
The tablet must be returned in its original condition and preferably in the original packaging.

Other products

Must be returned in their original condition and preferably their original packaging.

  • We are delighted to announce that our new consumer finance proposition is launching in the following stores:

    Store Number Store Name Address Postcode Telephone Number
    188 Ealing 35 The Broadway, London W5 2NP 0843 538 0188
    230 Crayford 1 Tower Park Road, Crayford DA1 4LB 0843 538 0230
    252 Staines Unit SUFb Norris Road, Two Rivers Shopping Centre, Staines TW18 4UP 0843 538 0252
    296 Rotherham (Parkgate) Unit 30 Parkgate Retail World, Rotherham S60 1TG 0843 538 0296
    731 Newark (Stodman St) 29 Stodman Street, Newark NG24 1AW 0843 538 0731
    808 Sheffield (Chesterfield) Unit 1, 753 Chesterfield Road, Woodseats, Sheffield S8 0PD 0843 538 0808
    820 Mansfield (St Peters) Unit 8, Station Street , St Peters Retail Park, Mansfield NG18 1EF 0843 538 0820
    826 Sheffield (Fargate 12) 13 Fargate, Sheffield S1 2HE 0843 538 0826
    844 Sheffield (Penistone Rd) Penistone Road North, Hillsborough,  Sheffield S6 1LT 0843 538 0844
    853 Chesterfield (Ravenside) Unit 7 Ravenside Retail Park, Chesterfield S40 1TB 0843 538 0853
    876 Sheffield (Parkway) Unit 4, Parkway Retail Park, Cricket Inn Road, Sheffield S2 5AU 0843 538 0876
    1005 Worksop (Bridge St) 22 Bridge Street, Worksop S80 1JQ 0843 538 1005
    1047 Sheffield (Crystal Peaks) Unit 2, Crystal Peaks Retail Park, Drake House Way, Sheffield S20 7JL 0843 538 1047
    1049 Lincoln (High St) 302b High Street, Lincoln LN2 1AF 0843 538 1049
    1080 Skegness (The Hildreds) Unit 21C, Briar Way, The Hildred Shopping Centre, Skegness PE25 3NU 0843 538 1080
    1100 Sheffield (Ecclesall Rd) 401 Ecclesall Road, Sheffield S11 8PG 0843 538 1100
    1179 Sheffield (Meadowhall RP) Meadowhall Retail Park, Attercliffe Common,  Sheffield S9 2YZ 0843 538 1179
    1180 Gainsborough Unit 20,  Beaumont Street, Marshalls Yard,  Gainsborough, Lincolshire DN21 2NA 0843 538 1180
    1226 Rotherham (Effingham St) 7 Effingham Street, Rotherham S65 1AJ 0843 538 1226
    1287 Boston (Market Place) 60 Market Place, Boston, Lincs PE21 6LS 08701 24 1287
    1458 Louth (Market Pl) 13 Market Place, Louth LN11 9PB 0843 538 1458
    1486 Sheffield (Meadowhall) Unit 14  10 High Street,  Meadowhall Shopping Centre S9 1EN 0843 538 1486
    1550 Rotherham (Bawtry Rd) Unit B, Bawtry Road, Bramley Rotherham S66 2TP 0843 538 1550
    1635 Sheffield (Crystal Peaks) Unit 2A Crystal Peaks, Shopping Centre, West Mall Lower Level, Crystal Peaks , Sheffield S20 7PQ 0843 538 1635
    1770 Chesterfield (Steeplegate) 12 Steeplegate, Chesterfield S40 1SA 0843 538 1770
    1775 Lincoln (Valentine RP) Unit 2a, Valentine Retail Park, Valentine Road, Lincoln LN6 7BH 0843 538 1775
    1823 Sheffield (Meadowhall SC) 81 High Street, Meadowhall Centre, Sheffield S9 1EN 0843 538 1823
    1837 Mansfield (Four Seasons Ctr) Unit 12, Four Seasons Centre, Mansfield NG18 1SN 0843 538 1837

*Should you wish to exchange your product for something else that has a greater/lesser value you must return to the store that you originally made your purchase.


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