Call free 0800 049 6250

Returning or exchanging items bought online or over the phone

You can return most products within 14 days

You can return or exchange almost anything you buy from us online or over the phone. Just let us know within 14 days of the day we first try to deliver your product.

What can't I return or exchange?

Can I return or exchange my new Pay monthly phone?

This table shows our returns and exchange policy for new Pay monthly or 30 day rolling contracts

Network
Can I swap it for a different phone?
Can I change network?
Can I cancel my contract?
O2
Within 14 days* of purchase
More information
Within 14 days* of purchase
More information
Within 14 days of purchase
More information
Vodafone
Within 14 days of purchase
More information
Within 14 days of purchase
More information
Within 14 days of purchase
More information
Talkmobile
Within 14 days of purchase
More information
Within 14 days of purchase
More information
Within 14 days of purchase
More information
Orange
Within 14 days of purchase
More information
Within 14 days of purchase
More information
Within 14 days of purchase
More information
Virgin Mobile
Within 14 days of purchase
More information
Within 14 days of purchase
More information
Within 14 days of purchase
More information
T-Mobile
Within 14 days of purchase
More information
Within 14 days of purchase
More information
Within 14 days of purchase
More information
T-Mobile
Within 14 days of purchase
More information
Within 14 days of purchase
More information
Within 14 days of purchase
More information

Can I return or exchange my Upgrade Pay monthly phone?

Yes. However, if your network no longer offers the tariff you were on before you upgraded, visit us in store, or call us on 0800 049 6248^^ to see what other great tariffs are available.

If you want to cancel your upgrade, your original tariff is no longer available and you don't want to take another tariff, speak to your network to discuss the options available to you.

When will I get my refund?

Credit card refunds take up to 10 days and cheque refunds can take up to 28 days from when your item arrives back at our warehouse.

Royal Mail guidelines on returning a product
Please ensure you are following the guidelines as outlined by Royal Mail

How can I change the name on a contract to someone else's?

This is called a change of ownership. You'll find all the details here.

^^Calls to this number may be free from a landline. Prices of calls from other providers may vary and from mobiles may cost significantly more. Calls may be recorded and/ or monitored. Visit this page for opening hours.


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