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Reserve & Collect

Reserve your item online and then collect from a store

Our Reserve & Collect service is a simple way of setting aside products in store for collection later. The service is free and items can be paid for and picked up within 1 hour.

If your item can be reserved, below the Add to basket button, you'll see Reserve & Collect. Proceed to the checkout and select  Reserve & Collect as your buying option. Enter your postcode for a list of your 5 nearest Carphone Warehouse stores.

Select the store that's most convenient for you, and a quick check will show you if Reserve & Collect is available there. 
If it's available: you'll be asked to enter your personal details to confirm your reservation. Once you've entered your details and clicked Continue, you'll be taken to your order details page.

Make a note of your Reserve & Collect number, you'll need this when you come into store to purchase your item. You'll also receive a confirmation email and text message with your information.
You item can be collected 1 hour after you receive your confirmation email.  The order details page has the store's opening hours.

Your item will be reserved until the end of the next working day.

If it's not available: select a different store to check if Reserve & Collect is available there.

How will I know my item has definitely been reserved?

  • Once you've entered your details, you'll be taken to your order details page - this is confirmation that your reservation has been made.
  • We'll also send you the same confirmation via email and text message.
  • Remember to make a note of your Reserve & Collect number as you'll need to take it into store with you.

How do I collect my items?

  • It's easy! Come into store 1 hour after receiving your confirmation email with your Reserve & Collect number and pay for your item as normal.

Can I collect any time of day?

Please allow 1 hour after reserving your item before going to collect it. This allows time for our systems to process your reservation. You can then pop at any time during opening hours and pay for your item.

How long do you keep items reserved for?

Your item will stay reserved until the end of the next working day.

What items can I currently buy using Reserve & Collect?

You can buy Pay as you go phones and SIM free phones.

Web exclusive deals

Please note that web exclusive deals are not available to Reserve & Collect

More info


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Dixons Carphone PLC 2015