Trade in your item for money
Follow these steps to request a Trade in today
- Submit your Trade in request online on our trade in site.
- Just go to our Trade in home page and type your phone’s brand, model or IMEI number.
- We’ll organise a pack to be sent out to you. It includes a strong, padded envelope, which you can use to send us your phone. your phone.
- Now just pop your phone in the envelope and put it in the post. We’ve already paid the postage, so you don’t even need a stamp.Once we’ve received your phone, we’ll transfer your money directly into your account within 3 working days of receiving your device.
Other ways to Trade in
- Bring your item into any Carphone Warehouse store.
Before you send us your item..
- Ensure that all important things saved on it such as contacts, music and photos are stored somewhere safe like your PC.
- We recommend you do a factory reset on the phone before you send it in, and we also back that up by wiping the phone as part of our recycling process.
More popular questions
^Calls to this number may be free from a landline. Prices of calls from other providers may vary and from mobiles may cost significantly more. Calls may be recorded and/ or monitored. Visit this page for opening hours.