Trade in your item for money

Follow these steps to request a Trade in today

  1. Submit your Trade in request online on our trade in site.
  2. Just go to our Trade in home page and type your phone’s brand, model or IMEI number. 
  3. We’ll organise a pack to be sent out to you. It includes a strong, padded envelope, which you can use to send us your phone. your phone.
  4. Now just pop your phone in the envelope and put it in the post. We’ve already paid the postage, so you don’t even need a stamp.Once we’ve received your phone, we’ll transfer your money directly into your account within 3 working days of receiving your device.

Other ways to Trade in

In store

  1. Bring your item into any Carphone Warehouse store.


Before you send us your item..

  • Ensure that all important things saved on it such as contacts, music and photos are stored somewhere safe like your PC.
  • We recommend you do a factory reset on the phone before you send it in, and we also back that up by wiping the phone as part of our recycling process.

More popular questions


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^Calls to this number may be free from a landline. Prices of calls from other providers may vary and from mobiles may cost significantly more. Calls may be recorded and/ or monitored. Visit this page for opening hours.