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Price Promise terms and conditions

Price Promise: If, as part of a pay monthly new connection or upgrade, you find a cheaper price with a Competitor, on the same tariff, handset variant and terms as offered by Carphone Warehouse, then we will match it and pay the equivalent of your first month’s standard line rental via cheque (NB. we will not pay any additional amounts charged over and above the monthly contract amount e.g. additional usage charges, non-inclusive charges, international charges etc).

Qualifying deals: This only applies to pay monthly new connections and upgrades (including SIM-only monthly contracts).  Excludes pay-as-you-go SIM only, SIM-free handsets, business and any 'gift-with-purchase' or cashback offers.

Competitor: this means O2, EE, Orange, T-Mobile and Vodafone retail and online stores.

Comparing online & in-store deals: we will only match our online prices against Competitor online prices and store prices against Competitor store prices. We cannot match online prices in our retail stores and vice versa.

Matching individual deals: we can only match published prices. Price Promise cannot be used in conjunction with other deals, including cash back, personalised variations offered directly to individual customers, offers via third parties or pre-order incentives.

Like for like comparison: the handset and tariff being compared must be identical (e.g. same duration, monthly cost, inclusive minutes/texts/data, same make, model, design & network), must be in stock and must be available for immediate purchase or dispatch and subject to the same terms of sale (e.g. delivery/warranty).

Proof: you must provide proof of the cheaper price which is satisfactory to Carphone Warehouse.

Validity period: the price promise may be claimed at the time of purchase or up to 14 days after. 

We reserve the right to withdraw this Promise or change these terms and conditions at any time


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