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Compare and Save Upgrade Promise terms and conditions

Compare and Save Upgrade Promise: If, as part of a pay monthly upgrade with your current network, you find a cheaper upgrade deal (lower phone price and/or monthly line rental) with a Competitor (excludes online only retailers), on the same tariff and terms as offered by Carphone Warehouse, then we will match the price of the phone and/or monthly line rental and pay the first month of your line rental via cheque back. The first month payment excludes any out-of-bundle charges.

Qualifying Deals: This applies to consumer pay monthly upgrades only, and excludes SIM-free handsets, PAYG, business, or new connections and any 'gift-with-purchase' offers.

Competitors: this means Phones 4U, O2, EE, Orange, T-Mobile, Talkmobile and Vodafone retail and online stores.

Comparing online & in-store deals: we will only match our online & telesales prices against Competitor online prices and our store prices against Competitor store prices. We cannot match online prices in our retail stores and vice versa.

Matching individual deals: we can only match published phone and monthly line rental prices. We cannot match any variations to these advertised prices (e.g. personalised variations offered directly to individual customers).

Like for like comparison: the phone and monthly line rental being compared must be identical (e.g. same duration, monthly cost, inclusive minutes/texts/data, same make, model, colour, design & network), must be in stock both at Carphone Warehouse at the time and at the place where you could purchase it at the cheaper price and subject to the same terms of sale (e.g. delivery/warranty).

Proof: you must provide official written proof of the cheaper price e.g. a printed advertisement or published online deal.

Deals already completed: the Compare and Save Upgrade Promise is not valid in relation to any contracts already entered into at the time when you seek to enforce the Compare and Save Upgrade Promise.

We reserve the right to withdraw this Compare and Save Upgrade Promise or change these terms and conditions at any time


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