Call free 0800 049 6250

What proof of identity do I need to get a Pay monthly contract?

I'm buying online or over the phone

We can accept your credit or debit card as proof of your identity.

I'm buying in store

I have a Chip and PIN credit or debit card

Whichever network you're signing up to, we can accept a valid Chip and PIN credit or debit card as proof of your signature and address.

  • You must know your card's PIN.
  • Your card's billing address must be the same as your pay monthly contract billing address.
  • Depending on what you're buying, you might not have to pay using the Chip and PIN card you used as proof of identity. Ask in store for more details.

 

I don't have a Chip and PIN credit or debit card

  • If you're signing up with T-Mobile we can accept certain paper documents as proof of your identity.
  • If you're signing up with Orange we can also accept certain paper documents as proof of your identity in some areas - ask in store for details.
  • If you want to sign up with someone else, you must use a Chip and PIN card to prove your identity.

What do I need to bring to sign up with T-Mobile?

    • You'll need to give us separate proofs of your signature and address - you can't use the same document for both.
    • We can only accept original copies.
    • Proofs of address must be less than three months old.

Proof of signature

You'll need to provide one of the following:

  • UK driver's licence (if you don't use it as proof of your address)
  • Valid UK or Irish passport (it must be signed and must not have expired)
  • Firearms certificate (if you don't use it as proof of your address)

Proof of address

You'll need to provide one of the following:

  • Full UK driver's licence (if you don't use it as proof of your signature)
  • Utility bill (a gas, electricity, water or home phone bill - we can't accept British Gas bills or mobile phone bills)
  • Bank, building society or credit card statement
  • Firearms certificate (if you don't use it as proof of your signature)
  • Council tax bill

If you'd like help buying something, give us a call on 0800 049 6248^

^^Calls to this number may be free from a landline. Prices of calls from other providers may vary and from mobiles may cost significantly more. Calls may be recorded and/ or monitored. Visit this page for opening hours.



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