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Breadcrumb trail
There's something wrong with a product I bought in store
If something's not working properly, here's what to do
Pop into any Carphone Warehouse store with:
- your product
- all the accessories that came with it (including any free gifts)
- Preferably its original packaging
- proof of purchase
We'll take a look at it, and if we can't fix it there and then, you'll be eligible for a return, exchange or repair. You can find out more about our repairs service on our repairs page.
Lots of common phone problems can be fixed with a simple software update, which you can do yourself. Check out our page and see how.
Faulty TVs
If your TV is faulty when you get it or it develops a fault soon afterwards, call us on 0870 111 6565^ to find our whether you're eligible for an exchange, repair or return.
^Calls to this number may be free from a landline. Prices of calls from other providers may vary and from mobiles may cost significantly more. Calls may be recorded and/ or monitored. Visit this page for opening hours.
