Call free 0800 049 6250

There's something wrong with a product I bought

If something's not working properly, here's what to do

Pop into any Carphone Warehouse store* with:

  • your product
  • all the accessories that came with it (including any free gifts)
  • Preferably its original packaging
  • proof of purchase

We'll take a look at it, and if we can't fix it there and then, you'll be eligible for a return, exchange or repair. You can find out more about our repairs service on our repairs page.

Lots of common phone problems can be fixed with a simple software update, which you can do yourself. Check out our page and see how.

*Remember, items bought at Carphone Warehouse stores can be returned or exchanged at any Carphone Warehouse store, but not at Samsung Experience Stores. Similarly, items bought at Samsung Experience Stores can only be returned or exchanged in a Samsung Experience Store.

Faulty TVs

If your TV is faulty when you get it or it develops a fault soon afterwards, call us on 0870 111 6565^ to find our whether you're eligible for an exchange, repair or return.

^^Calls to this number may be free from a landline. Prices of calls from other providers may vary and from mobiles may cost significantly more. Calls may be recorded and/ or monitored. Visit this page for opening hours.

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