Your confirmation email

If you ordered online and haven't received a confirmation email

When you order online we'll send you two emails
  • The first confirms that we've received your order - we'll send this shortly after you've placed it.
  • The second confirms your order has been accepted and is on its way - we usually send this the day before your delivery.

If you haven't got either of these emails

We might need more info from you. We'll try to contact you, but if we haven't got hold of you yet, please call 0800 049 0232^.

^Calls to this number may be free from a landline. Prices of calls from other providers may vary and from mobiles may cost significantly more. Calls may be recorded and/ or monitored. Visit this page for opening hours.