Our complaints policy (and how to make a complaint)

Here's how to make a complaint (or get in touch about a complaint you've already made)

 

 

How to make a complaint

 

We're sorry to hear you've got a complaint with our service, but we want to do everything to resolve it. It's easy to make a complaint. Here's how...

 

Online

 

Click here, and fill in the form. We'll get in touch with you as soon as possible.

 

Phone

 

Take a look at the list below, and call the number which applies to your complaint.

 

 

For any complaint that's NOT about insurance, call 0370 111 6565

For Team Knowhow Mobile Complete Insurance complaints, call 0800 049 0221^

For Geek Squad Insurance complaints, call 0370 111 6565^

For Phone Care Insurance complaints, call 0800 049 6193^

 

By post

 

For any complaint that's not about insurance, write to The Carphone Warehouse, PO Box 375, Southampton, SO30 2PU

For Team Knowhow Mobile Complete Insurance complaints, write to Team Knowhow, PO Box 358, Southampton, SO30 2PJ

For Geek Squad insurance complaints, write to The Geek Squad, PO Box 358, Southampton, SO30 2PJ

For Phone Care insurance complaints, write to The Carphone Warehouse, PO Box 358, Southampton, SO30 2PJ

 

In store

 

Come and see us. Pop into your local Carphone Warehouse store, and we'll do our best to sort things out. If you don't know where your nearest store is, our store locator will help.

 

What you need to include with your complaint...

 

There are a few bits and pieces you'll need to give us.

 

  • Your name
  • Your address
  • Your date of birth
  • Your contact number
  • Your mobile number (if your complaint's about your mobile phone account)
  • Your credit agreement reference number (if your complaint's about your laptop consumer credit agreement)

 

And that's about it. We want to do everything we can to get this sorted.

 

^Calls to this number may be free from a landline. Prices of calls from other providers may vary and from mobiles may cost significantly more. Calls may be recorded and/ or monitored. Visit this page for opening hours.


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