Geek Squad insurance claims

If you have a problem with your mobile, bring it into any Carphone Warehouse store. We're often able to sort out common problems there and then.

    If you do need to make an insurance claim, you can either:

    • Visit any Carphone Warehouse store (Samsung Experience Stores can only handle insurance claims for Samsung products)
    • Call on 0800 049 6190^
    • Fill in the online claim form on the Geek Squad website

    When you make a claim, we'll need your name, date of birth, address and the policy number as shown on your Certificate of Insurance, so please have these ready.

^Calls to this number may be free from a landline. Prices of calls from other providers may vary and from mobiles may cost significantly more. Calls may be recorded and/ or monitored. Visit this page for opening hours.