Geek Squad insurance claims
If you have a problem with your mobile, bring it into any Carphone Warehouse store. We're often able to sort out common problems there and then.
- Visit any Carphone Warehouse store (Samsung Experience Stores can only handle insurance claims for Samsung products)
- Call on 0800 049 6190^
- Fill in the online claim form on the Geek Squad website
If you do need to make an insurance claim, you can either:
When you make a claim, we'll need your name, date of birth, address and the policy number as shown on your Certificate of Insurance, so please have these ready.
^Calls to this number may be free from a landline. Prices of calls from other providers may vary and from mobiles may cost significantly more. Calls may be recorded and/ or monitored. Visit this page for opening hours.