Dixons Carphone merger customer FAQs
Why are we merging?
We have come together to make technology simple and easy for our customers. The home is fast becoming a place powered by connected technology and our new partnership brings together Dixons home technology expertise, with Carphone Warehouse's mobile connection expertise, to make the potential of connected technology accessible, available and affordable for everyone at home and on the go.
What does this mean for me as a Carphone Warehouse customer?
This is great news for you because merging gives us greater scale and reach to serve you better. We will be putting more Carphone Warehouse stores within Currys PC World stores and have already started by launching seven of these in Oxford Street London, Preston, Banbury, Derby, Leamington Spa, Aylesbury and Watford.
Will there be store closures?
Our Carphone Warehouse and Dixons store estates complement one another with a mix of smaller high street stores and larger out of town locations, so we don't envisage store closures as a result of the merger.
In fact we plan to grow and there will be more new stores through the roll out of our new Carphone Warehouse stores in Currys PC World.
Does this mean that the Carphone Warehouse brand will be replaced by Dixons Carphone?
No - we have two well-loved, well-known brands and you will still be able to visit your local Carphone Warehouse and Currys PC World stores.
What about my mobile phone contract?
The merger will have no impact on your mobile phone contract, upgrades or similar. You will continue to receive the same great service from both your network and us. And you can continue to contact us via the same channels - in our current stores and new ones, over the phone and online.
I have a gift voucher from Curry's PC World. Can I use this at Carphone Warehouse now?
Unfortunately we're not able to accept gift vouchers from Curry's PC World within our Carphone Warehouse stores.
Where do I go if I need to return/ exchange/ cancel something?
If you have bought your item from a Carphone Warehouse store (either one of our standalone stores or one of our Carphone Warehouse stores within Currys PC World), please come back into our store and we will be able to help you.
You can find your nearest Carphone Warehouse store using our store locator
If you have bought your item from Currys PC World (not a Carphone Warehouse store within the store), you will need to return the item directly to one of those stores.
You can find your nearest store using our Currys PC World store locator
And if you have a query about our returns policies, you will find:
- Carphone Warehouse's returns policy here
- Currys PC World's returns policy here
Where do I go if I need to book in for a repair?
If you bought your phone from Carphone Warehouse and it needs fixing, please pop into your nearest store and we'd love to help. You can find your nearest store using our store locator
If you bought your product from Currys PC World, visit our website for more information on booking in a repair
I would like to make a complaint. What do I do?
We're sorry to hear you're not happy with the service you have received and we want to do all we can to put this right.
If you are a Carphone Warehouse customer, please visit your local store and we'll aim to resolve this immediately. You can find your nearest store using our store locator
Alternatively, you can visit our complaints page online that provides you with all the information you need to make a complaint.
If you are a Currys PC World customer, please visit the complaints page on our website to find out all you need.
Where do I go if I need to make a claim?
If you have a problem with the mobile phone you bought from Carphone Warehouse, please bring it into one of our stores because we're often able to sort out common problems there and then.
If you do need to make an insurance claim, you can either:
If you have a fault or problem with the product you bought from Curry's PC World, please call our KnowHow services team on 0344 561 1234
I have a question about my delivery.
If you are a Carphone Warehouse customer, please visit
If you are a Currys PC World customer, please visit
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