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What would you like to return or exchange?

Can I return or exchange the product I bought in store?

There are different policies for all of our products. Use the links below to find out more about the policy for your product.

Remember, items bought at Carphone Warehouse stores can be returned or exchanged at any Carphone Warehouse store, but not at Samsung Experience Stores. Similarly, items bought at Samsung Experience Stores can only be returned or exchanged in a Samsung Experience Store.

Phone
Mobile phones
Laptop
Broadband
Something else
Other products


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