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My phone is locked (it's asking for a PIN or PUK code)

What to do if your phone asks for a PIN or PUK

A PIN protects your SIM  card. If you forget your PIN or enter it incorrectly too many times you may be blocked from using it. To get it back up and running, you need to get a Personal Unblocking Key (PUK)

  • Don't try to guess the PUK - if you enter the wrong PUK too many times, you may have to get a new SIM card.
  • To set up or deactivate a PIN, look in your phone's user manual.
Network
How to get your PUK
O2 O2 customers (who gets their bill from The Carphone Warehouse) can get their PUK by calling customer services.
O2
O2 customers can get their PUK online by entering their mobile number, or by calling customer services.
Vodafone
Vodafone customers can get their PUK online if they have registered to manage their account online, or by calling customer services.
T-Mobile
T-Mobile customers can get their PUK online if they sign up or log in to My T-Mobile, or by calling customer services.
Orange
Orange customers can get their PUK online if they sign up to an online account, or by calling customer services.
Virgin Mobile
Virgin customers can get their PUK by calling customer services.
3
Three customers can get their PUK by calling customer services.
Talkmobile customers can get their PUK by calling customer services.


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