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What can you repair?

Mobile phones

We can repair these phones ourselves:

We send iPhones back to the manufacturer and will exchange them if they're within their warranty. :

    Plus Palm, Dell, Sagem, Hutchinson 3 and Alcatel mobiles.*
  • Our fully accredited engineers can repair these phones according to manufacturer guidelines.
  • It doesn't matter if you bought your phone from us or not. If you didn't get the phone from us, just remember to bring proof of purchase with you.
  • We'll fix faults covered by the manufacturer's warranty for free, wherever you got your phone from. You'll be charged for faults that aren't covered by the warranty - find out how much repairs cost.
  • Samsung Experience Stores can only repair Samsung products.
  • We'll need to send your phone back to the manufacturer to get it repaired.
  • If you bought your phone from us we'll happily send it to the manufacturer for you. But because we're not accredited to repair these phones, you'll get your phone back quicker if you go straight to your manufacturer.
  • You'll find your manufacturer's details on our contacts page.
  • If you want to bring your phone into a Carphone Warehouse store but you didn't buy it from us originally, please bring proof of purchase.

Laptops and games consoles

  • We repair the following makes of laptop in our own repair centre, within 14 days:
    • Toshiba, Asus, Acer, Apple
  • We'll happily organise a repair for the below makes of laptop or any games console bought from us but because they have to be sent to the manufacturer, you'll get your product back quicker if you miss us out and go straight to them. It can take up to 28 days.
    • HP, Dell, Samsung, Fujitsu Siemens
  • You can find out how to get in touch with your manufacturer on our contacts page.


You may need to update the software on your phone

To get the most from your phone, it's a good idea to update its software every now and again. Also, you may think your phone is broken and in need of a repair when a simple software update will do the trick. These updates are free and have some great benefits. Find out more.

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Dixons Carphone PLC 2015