Call free 0800 049 6250

PAC Code explained

What is a PAC?

  • PAC stands for 'Port Authorisation Code'. It's what allows your current service provider to transfer your number to your new service provider.
  • Your current network must give you a PAC (or tell you why they can't give it to you) within two working days. Getting a PAC is free once you've paid any outstanding bills and any disconnection fees.
  • PACs are valid for 30 days from the day your network gives it to you.

Find out more about transferring your number when you buy a new phone.



Thanks for letting us know what you think. We read all your feedback and use it to improve our website, but we can't reply to individual queries. If you like us to respond, please use our online form.