Keep your number
Do I need a PAC?
I'm moving from one network to another
You'll need to get a PAC (Porting Authorisation Code) by contacting your network.
I'm staying on the same network
- If you're upgrading from one Pay monthly contract to another, your number will automatically transferred when we upgrade you - you don't need to do anything except upgrade!
- If you're upgrading from Pay as you go to Pay monthly you'll need to get a PAC (Porting Authorisation Code) from your network. As you aren't tied to a contract you can upgrade from Pay as you go to Pay monthly whenever you like.
- If you're upgrading from one Pay as you go phone to another you don't need a PAC - you just need to switch your SIM card from your old phone to your new one.
How do I get a PAC?
Call your current network and ask for a PAC
- They must give you one (or tell you why they can't) within two working days.
- It's free once you've paid any outstanding bills and disconnection fees.
- You must get a PAC before you disconnect your old phone. If you disconnect without getting a PAC, you won't be able to keep your old number.
When do I need to tell you my PAC?
Depending on your network, you need to either give us your PAC when you buy, or call your new network to tell them your PAC after you've been connected.
My new network is
What do I need to do?
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If you're moving to an EE, T-Mobile or Orange plan from another network and want to keep your number, you'll need the following:
PAC code - You can get your PAC (Port Authorisation Code) by calling your current mobile service provider. PAC codes are valid for 30 days from the date of issue.
Active EE, T-Mobile or Orange SIM - You'll need an active EE, T-Mobile or Orange SIM to allow the transfer to take place.
Temporary number - A temporary number is the number provided to you when you joined EE, T-Mobile or Orange SIM. Once you have all this information you are ready to transfer your number.
If you submit the form before 17.30 on a working day your number will be transferred the next working day; after 17.30 or if your request is made on Saturday or Sunday and it will take two working days to transfer.
Please be aware number transfers are not processed on Bank Holidays.
Save your contacts before your transfer day. There are two ways to do this:
1. Copy the numbers you want to keep from your SIM to your phone, then after your number transfer copy them back to your new SIM. See our phones and devices section for specific help on how to do this on lots of devices.
2. Smartphone users can backup important information, like contacts, to the cloud. You can then restore this information from the cloud after your number transfer is complete.
The day of your transfer: You may experience interruption to your service on the transfer day and you could be unable to use your old or new SIM for a few hours. Please prepare for this to avoid disruption, and continue to turn your phone on and off throughout the day. You'll receive two text messages from us:
1. To let you know you the transfer has begun.
2. When it's completed and your number has been transferred.
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How long will it take to transfer my number?
If you give your PAC to us
- In store or over the phone - we'll transfer your number within two working days of your new phone being connected.
- When you buy online or over the phone - we'll transfer your number within two working days of your new phone being connected.
When buying online or over the phone please make sure your PAC has five days before it expires to cover for possible delivery delays etc
If you give your PAC to your network
The amount of time it takes to transfer your number varies from network to network. Ask for more info when you give them your PAC.
^Calls to this number may be free from a landline. Prices of calls from other providers may vary and from mobiles may cost significantly more. Calls may be recorded and/ or monitored. Visit this page for opening hours.