Keep your number

Ask your current network for your PAC code(it's the code that lets you move your phone number from one network to another)
Once you've got your PAC it's valid for 30 days - if you don't use it by then you'll have to ask your network for another one
Buy your new phone and tell us your PAC (if your new phone is on Virgin you'll need to contact them directly after your phone's been connected]
If you tell us your PAC on the phone or in store, we'll transfer your number within 2 working days. If you do it online, we'll transfer you in 5 working days
Your old number is set up on your new phone

Do I need a PAC?

I'm moving from one network to another

You'll need to get a PAC (Porting Authorisation Code) by contacting your network.

I'm staying on the same network

  • If you're upgrading from one Pay monthly contract to another, your number will automatically transferred when we upgrade you - you don't need to do anything except upgrade!
  • If you're upgrading from Pay as you go to Pay monthly you'll need to get a PAC (Porting Authorisation Code) from your network. As you aren't tied to a contract you can upgrade from Pay as you go to Pay monthly whenever you like.
  • If you're upgrading from one Pay as you go phone to another you don't need a PAC - you just need to switch your SIM card from your old phone to your new one.

What is a PAC?

How do I get a PAC?

Call your current network and ask for a PAC

  • They must give you one (or tell you why they can't) within two working days.
  • It's free once you've paid any outstanding bills and disconnection fees.
  • You must get a PAC before you disconnect your old phone. If you disconnect without getting a PAC, you won't be able to keep your old number.

When do I need to tell you my PAC?

Depending on your network, you need to either give us your PAC when you buy, or call your new network to tell them your PAC after you've been connected.

My new network is
What do I need to do?
O2

  • Tell us your PAC when you buy your phone (if you're ordering online, there's a box in your shopping basket where you can enter your PAC).
  • If you don't have your PAC when you buy your phone, you can transfer your number after you've been connected by calling your new network and telling them your PAC.
Vodafone
  • Tell us your PAC when you buy your phone (if you're ordering online, there's a box in the shopping basket where you can enter your PAC). If uou don't have your PAC when yuo buy your phone, you can transfer your number after your phone's been connected by visiting the Vodafone website.
Vodafone
  •  Moving from another network?

If you're moving to an EE, T-Mobile or Orange plan from another network and want to keep your number, you'll need the following:

PAC code - You can get your PAC (Port Authorisation Code) by calling your current mobile service provider. PAC codes are valid for 30 days from the date of issue.

Active EE, T-Mobile or Orange SIM - You'll need an active EE, T-Mobile or Orange SIM to allow the transfer to take place.

Temporary number - A temporary number is the number provided to you when you joined EE, T-Mobile or Orange SIM. Once you have all this information you are ready to transfer your number.

  • How long will it take?

If you submit the form before 17.30 on a working day your number will be transferred the next working day; after 17.30 or if your request is made on Saturday or Sunday and it will take two working days to transfer. 

Please be aware number transfers are not processed on Bank Holidays.

Save your contacts before your transfer day. There are two ways to do this:

1. Copy the numbers you want to keep from your SIM to your phone, then after your number transfer copy them back to your new SIM. See our phones and devices section for specific help on how to do this on lots of devices.

2. Smartphone users can backup important information, like contacts, to the cloud. You can then restore this information from the cloud after your number transfer is complete.

The day of your transfer: You may experience interruption to your service on the transfer day and you could be unable to use your old or new SIM for a few hours. Please prepare for this to avoid disruption, and continue to turn your phone on and off throughout the day. You'll receive two text messages from us:

1. To let you know you the transfer has begun.

2. When it's completed and your number has been transferred.

  • So you won't need to call us. After the transfer has completed. If you have insurance then contact the provider to update the number Login to your My EE app and update the number iPhone only: make sure you update the settings in iMessage to show your new number. Follow the instructions here You Fix/Pay as you go only: make sure you register your new number on your Top Up card  Call 222 from your phone to set up your Voicemail.

 

Virgin Mobile

  • You don't need to tell us your PAC when you buy. But you can transfer your old number after you've been connected by calling your new network to tell them your PAC.
iD

How long will it take to transfer my number?

If you give your PAC to us

  • In store or over the phone - we'll transfer your number within two working days of your new phone being connected.
  • When you buy online or over the phone - we'll transfer your number within two working days of your new phone being connected.

When buying online or over the phone please make sure your PAC has five days before it expires to cover for possible delivery delays etc

If you give your PAC to your network

The amount of time it takes to transfer your number varies from network to network. Ask for more info when you give them your PAC.

^Calls to this number may be free from a landline. Prices of calls from other providers may vary and from mobiles may cost significantly more. Calls may be recorded and/ or monitored. Visit this page for opening hours.