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What is Live Chat?

Live Chat
Live Chat is an online help and advice service that lets you talk to one of our trained Carphone Warehouse Experts. You'll communicate by typing to a Live Chat Expert using a messaging service, and they'll reply straight away.

They'll give you advice to help you make the right choice before you buy. They'll help you through the buying process too, and it won't cost you a thing. Right now, it's not possible to make a purchase through our Live Chat service though.

What are the benefits of using Live Chat?
It's much faster than calling us because we can have a Live Chat Expert help you in seconds with much shorter wait times. For quick queries, it's ideal. We can send you links to alternative pages or deals that suit you better too, so it's also often more practical.

Why doesn't Live Chat appear all the time?
Live Chat is there to help you out on tricky pages or when it looks like you might be having problems. This means that Live Chat only pops up on selective pages and at certain times.

When is Live Chat open?
Opening times for Live Chat are Monday to Friday 9.30am - Midnight, Saturday 9.30am - 10pm, Sunday 9.30am - 8pm.



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