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Wasting tariff allowances

War on Waste - Carphone Warehouse's campaign against wasted tariffs.

Research has shown that over £5 billion is being wasted by people being on the wrong mobile deal, £173 million of which is on data. Below are answers to your questions on the topic.

Why are you alerting customers to how much of their tariff is wasted?

As more people than ever are using data on their smartphones, wrong tariffs are becoming more of an issue.

What are CPW doing to make sure I get the right mobile phone deal when it's time to change tariff?

As the only independent retailer to offer all the networks, we have the most deals. Additionally our customer advisors aren't given incentives to sell on particular networks or manufacturers.

I don't think my contract is right for me, but it doesn't finish for a while, what can you recommend?

  • There a number of ways we can help you keep your bills down and advise you how to get the most from your tariff.
  • From instructions on how to set up Wi-Fi, how to avoid big bills whilst abroad, and a whole section on managing data on your phone we've got plenty of tips and advice to keep your mobile phone spending in check.
  • Alternatively, visit us in store and we'll be happy to advise you further.


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Dixons Carphone PLC 2015