iPhone troubleshooting

What to do...

We get a lot of requests for repairs and technical help which you can fix yourself, saving you time.
Just follow these simple steps:

Phones sometimes just need a break- turning them off and back on is all you need to do:

Press and hold down the power button to turn the phone off.
To turn it back on hold down the power button again.
There are extra tips if your iPhone has frozen or is unresponsive on the Apple website

Sometimes dust can get between the SIM and the phone causing communication issues:

Turn the phone off and remove the SIM card
Clean the gold connectors on the SIM with a clean lint-free cloth. Be careful SIMs can be fragile
Turn the phone on without the SIM
Turn the phone off, replace the SIM and restart the phone

			Update the software
			It could be a software issue, make sure you have the latest software for your phone. Go to Apple's software update page.

Your issue will be with either your SIM or your phone, find out which by trying your SIM in a different phone or a different SIM in your phone.

If the phone's causing the issue try reading the phone's manual or contacting the manufacturer for help
If the SIM's faulty try contacting your network.

			Call in the experts
			Our Geek Squad Agents are technology experts who are waiting to take your call or talk to you instore. They also have lots of technical advice for you online. Visit the Geek Squad website for more information.

			Get in touch with us
			We can fix most phones, even if you didn't buy it from us! Learn how on our How to get my product repaired page