Basic Troubleshooting

What to do...

We get a lot of requests for repairs and technical help which you can easily fix yourself, saving you time.
Just follow these simple steps:
  1  


Reset your phone

 

Phones sometimes just need a break - turning them off and back on can solve a lot of issues:

  • Close any open applications and files, our eyeopener video on Youtube will show you how to do this.
  • Reset your BlackBerry by pressing and holding the end call button or selecting the Power Off button in the menu
  • Remove the battery and wait for 3-5 seconds
  • Replace the battery and wait for your Blackberry to start up again. This may take some time so be patient!

  1  


Clean the SIM/memory card

 

Sometimes dust can get between the SIM and the phone, causing issues:

  • Turn your BlackBerry off and remove the SIM card.
  • Clean the gold space on the SIM with a clean lint-free cloth. Be careful SIMs are fragile.
  • Replace the battery and wait for your Blackberry to start up again. Again, this could take a while so be patient!
  • Then turn your BlackBerry off again, replace the SIM and battery and allow it to restart again.

  3  


Update the software

  It could be a software issue, so make sure you have the latest software for your BlackBerry. Learn how to update your BlackBerry's software.

  4  


Work out what's not working

 

The issue will either be with your SIM or your BlackBerry, find out which by trying your SIM in a different phone or a different SIM in your BlackBerry.

  5  


Find help online

  Search our help and support site for more technical help.

  6  


Call in the experts

 

Our Geek Squad agents are technology experts. They're waiting to take your call, chat to you in store and have lots of technical advice for you online. Visit the Geek Squad website for more information.

  7  


Get in touch with us

  We can fix most phones, even if you didn't buy from us! Learn how on our How to get my product repaired page