Basic troubleshooting

Restart your phone

• Phones sometimes just need a break - turn off your phone by holding the End call button
• Remove the battery
• Replace the battery and turn the phone back on

Clean your SIM

Sometimes dust can get between the SIM and the phone causing communication issues

• Turn the phone off, remove the battery and the SIM card
• Clean the gold area on the SIM with a clean lint-free cloth. Be careful SIMs can be fragile
• Replace the battery and turn the phone on without the SIM
• Turn the phone off, replace the SIM and restart the phone

Update your software regularly

This updates your phone with any new features and means it always performs to the best of its ability. Click here for a simple step-by-step guide on how to do this.

Did you set up your email and connection settings properly?

When you first used your phone, you will have been prompted to set up email and connections. If this didn't work correctly or didn't complete, you may have issues using applications that require the internet. To re-install these settings:

• Select Menu
• Select Settings
• Select Sett.wizard
• Select Start
• Follow the onscreen prompts

Call in the experts

Our Geek Squad Agents are technology experts who are waiting to take your call or talk to you instore. They also have lots of technical advice for you online. Visit the Geek Squad website for more information.