Troubleshooting

Solving problems on your device

From time to time, messages may appear on your phone asking you for an action. This is how to solve them:

Message	Action
Password	You need to enter the password you set for your phone.
PUK	Your SIM card is blocked, probably as a result of entering your PIN incorrectly several times. You'll need to contact your network to resolve this issue.
PIN2	Enter the PIN that was supplied with the SIM card.
Service unavailable	You may have lost phone reception if you're in an area of weak signal or poor reception. Try turning your phone off and on again.
Network error	Some options within your phone will require additional bolt ons. You'll need to contact your network to see which additions you require.
You've entered a number, but it's not dialling	Ensure you've pressed dial key Ensure you have network coverage Ensure you haven't set call barring for that number
A caller can't hear you speaking	Ensure you're not covering the built-in microphone Ensure the microphone is close to your mouth If using a headset, ensure it's properly connected.
The battery isn't charging properly or sometimes the phone turns itself off	This can happen if the battery terminals get dusty or dirty. Wipe this area with a clean, soft cloth and try charging the battery again If you've tried this and the battery still won't charge, you may need to buy a new one
Your phone is hot to the touch	You've probably used several applications at once, this is normal, and shouldn't affect your phone's lifespan or performance.

Visit our troubleshooting page.