Voucher codes FAQs
Where do I enter my promotion code?
When placing an order, select the items you wish to purchase. If the item is applicable for a voucher code discount, the 'Have you got a voucher code?' link will appear. Enter your promotion code within the promotion code box found in your basket at the bottom of the page. Click the 'add' button and the relevant discount will be applied to your order.
Where can I find your promotion codes?
From time to time we will release promotion codes for different discounts and special offers on our website. These will be sent in our newsletters or posted on our social network pages (e.g. Facebook, Twitter, Google+, etc).
We don’t currently work with any 3rd party voucher code sites, so if you find a voucher code for Carphone Warehouse on one of these sites, we can’t guarantee that it will still be valid. As we have no control over the codes that these sites may post, we can’t be responsible for any codes on these sites that are no longer valid.
My promotion code didn’t work
Many discounts can’t be used in conjunction with other promotions or discounts. Please also check that the code/link you are using is still valid and not out of date. For further assistance, please contact Customer Services on 0370 111 6565.
Can I enter more than one promotion code?
Right now you can only use one promotional code at a time. If you enter more than one promotion code, only the last code you enter will be applied to your order.
How many times can I use the same promotion code?
This will differ depending on the specific promotion. While some promotion codes may be single-use only, others may be used as often as you like. The restrictions will be clearly displayed in the terms & conditions of each promotion code.
Why doesn't my promotion code work?
Your promotion code may have expired. Please check the validity dates of the promotion code you are trying to enter.
I forgot to add my promotion code before I confirmed my order. Can the discount still be applied?
Unfortunately, it is not possible to apply the discount after you’ve placed your order. Please check the discount has been applied before you click “Confirm order”.
Why is the price of an item different in store and online?
Occasionally, prices may differ in store and online due to exclusive promotions and special offers.
How can I find out about discounts and get new promotion codes?
You might like to sign up for our newsletter and be kept up to date with all our latest news, promotions and discount events. Just enter your email address in the sign up box found at the bottom of the page and our newsletter will be delivered directly to your inbox.
