bemilo: returns, exchanges & lost phones

What happens if my child loses their bemilo phone?

Contact bemilo's customer service centre directly and they'll arrange for the SIM to be blocked and a replacement SIM card to be sent out. There is a small charge for this of £5 + postage and packaging.

SIM only returns and exchanges

  • We are unable to refund or exchange SIM only contracts with bemilo.
  • We advise you to use up any remaining credit on your bemilo tariff, then not renew your subscription once your contract expires.

SIM and phone returns and exchanges

  • The phone can be returned within 14 days if you changed your mind or within 28 days if there is a fault.
  • Please note: only the cost of the phone will be refunded, we can't except the SIM and therefore the SIM card must not be returned and should be retained by the customer.

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Carphone Warehouse is a trading name of Currys Retail Limited. Registered Office: 1 Portal Way, London W3 6RS. Registered in England No. 2142673. © 1995-2024 Currys PLC

Currys Mobile Insurance policies are underwritten by Chubb European Group SE (UK Branch) and arranged and administered by Currys Retail Limited.

Chubb European Group SE is a Societas Europaea, a public company registered in accordance with the corporate law of the EuropeanUnion. Members’ liability is limited. Chubb European Group is headquartered in France and governed by the provisions of the French insurance code. Risks falling within the European Economic Area are underwritten by Chubb European Group, which is authorised and regulated by the French Prudential Supervision and Resolution Authority. Registered company number: 450 327 374 RCS Nanterre. Registered office: La Tour Carpe Diem, 31 Place des Corolles, Esplanade Nord, 92400 Courbevoie, France. Fully paid share capital of €896,176,662.

Chubb European Group SE (UK Branch) is registered in England & Wales under UK Establishment number: BR023093. UK Establishment address: 40 Leadenhall Street, London EC3A 2BJ. Authorised by the Prudential Regulation Authority. Subject to regulation by the Financial Conduct Authority and limited regulation by the Prudential Regulation Authority. Details about the extent of our regulation by the Prudential Regulation Authority are available from us on request. Details about our authorisation can be found on the Financial Conduct Authority’s website (FS Register number 820988).

Chubb European Group SE (UK Branch) is regulated in relation to the product and post-sale activities, including complaints, claims and administration.

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