Can I return or exchange the Pay as you go phone I bought in store?
Pay as you go phones (including Pay as you go upgrades) bought in store
Customers purchasing selected products* between 31st October and 24th December 2018 are able to return or exchange purchases up to and including 14th January 2019, or within 21 days of your original purchase, whichever is later.
Our Online and over the phone Christmas returns policy applies to products bought between 31st October and 24th December 2018 please see below for details.
* Pay as you go, SIM-free phones, & SIM-free /PAYG Tablets
| Network | Can I swap it for a different phone? | Can I change network? | Can I return my phone and get a refund? |
|---|---|---|---|
| | Within 14 days of purchase More information | Within 14 days* of purchase More information | No^ |
| | Within 14 days of purchase More information | Within 14 days* of purchase More information | Within 14 days* of purchase More information |
*You can't swap your O2 iPhone for a different handset, or change network. If you'd like to do either of these things, you'll need to cancel your contract completely and buy a new phone.
^Unfortunately we do not operate a change of mind policy on this product. However, if your product is defective in any way or if you are having difficulties with coverage then please contact us as soon as possible. This does not affect your statutory rights.
Customers purchasing selected products* between 30th October and 24th December 2019 are able to return or exchange purchases up to and including Sunday 14th January 2020, or within 21 days of your original purchase, whichever is later.
Our Online and over the phone Christmas returns policy applies to products bought between 30th October and 24th December 2019.
* Pay as you go, SIM-free phones, & /PAYG Tablets
Pay upfront phones bought in store
| Network | Can I swap it for a different phone? | Can I change network? | Can I return my phone and get a refund? |
|---|---|---|---|
| | Within 14 days of purchase More information | No | Within 14 days of purchase More information |
Top-up returns
We can't refund top-ups once you've bought them. If you return a pay as you go phone which you bought with inclusive top-up you won't lose the airtime credit - keep the SIM card and use the credit by putting the SIM in a different phone.
