BIN Once you've given me a trade in value, how long do I have to send you my product?

How do I place a trade in order?

• Go to our trade in page. If you don't want to trade in online, pop into any Carphone Warehouse store. This way you get your money straight away.
• Type in your item's IMEI code or serial number, for instructions on how to find this, click here.
• We'll tell you how much your product is worth, to see how long this value is valid for, click here.
• Once you've told us you'd like to trade in, we'll send you a pre-addressed, first class postage paid, padded envelope
• If you're trading your phone in, make sure you delete all your personal data
• Put your item and the trade in documents in the envelope and send them to us.
• We recommend you send this back to us by 'Recorded Signed For' delivery through your local Post Office, to ensure your item is covered for loss or damage, up to the value of £46. This will cost 77p per envelope, but we will add this value to your trade in cheque.
• We'll send you a text or email to tell you we've received your phone