Can I return or exchange the SIM only contract I bought in store?
I signed up to a new SIM only Pay monthly contract or a 30 day rolling contract
Items bought at Carphone Warehouse stores can be returned or exchanged at any Carphone Warehouse store.
| Network | Can I change network? | Can I cancel my contract? |
|---|---|---|
| | No^ | No^ |
| | Within 14 days of purchase | Within 14 days of purchase |
| | Within 14 days of purchase | Within 14 days of purchase |
| ^ Unfortunately we do not operate a change of mind policy on this product. However, if your product is defective in any way or if you are having difficulties with coverage then please contact us as soon as possible. This does not affect your statutory rights. | ||
I upgraded my existing SIM only Pay monthly contract
| Network | Can I change network? | Can I cancel my contract? |
|---|---|---|
| | No^ | No^ |
| | No^ | Within 7 days of purchase |
| | No^ | No^ |
| | No^ | No^ |
| ^ Unfortunately we do not operate a change of mind policy on this product. However, if your product is defective in any way or if you are having difficulties with coverage then please contact us as soon as possible. This does not affect your statutory rights. | ||
