Why can't you repair my product?

We always do our best to fix your product, but occasionally we have to send something back unrepaired. These are the most common reasons:

• The fault isn't covered by the manufacturer's warranty (you might still have the option to pay for a repair).
• It's cheaper for you to buy a new product instead of paying for it to be fixed (this is called beyond economical repair).
• There are signs of liquid damage.
• Your phone has been blacklisted by your network. You can contact your network to unblacklist your phone, and then give it back to us for a second attempt.