How to return your product by post

Returning your product by post.

If you need to return a product but can’t make it down to your local Carphone Warehouse store, don’t worry - it’s super easy to return it by post.  

Just follow these quick and simple steps:

·         Give us a call on 0800 049 6250 and check whether you’re eligible for a return

·         If you are, we’ll get a return label sent to you by email  

·         Print your label, attach it to your parcel, and take it to any DPD pickup shop within 14 days. This service is completely free of charge.

·         You can expect two confirmation emails. One when the order is on its way to us, and another to confirm it has reached us safely

You can find your nearest pickup shop by clicking here.

iPhones

If you’re returning an iPhone, please make sure to deactivate ‘find my phone’. If you don’t, we may not be able to accept your return. Find out how to do this here.

Personal Data

Before you return a product to us, make sure you’ve removed any personal data stored on the device (e.g. photos/saved numbers), as you won’t be able to access it once it’s been returned.

Make sure you include:

·         Your full name and address (including postcode)

·         Proof of purchase, or if you no longer have this, the transaction number (you’ll find this on the upper right-hand corner of your invoice) 

·         Your product and all the accessories that came with it

·         All the product’s original packaging

·         Any free gift that came with it