The top-up I bought with my new Pay as you go phone hasn't been added
Please wait two working days before you call us
When you buy a new Pay as you go phone with a SIM card you usually buy some credit as part of the deal.
- This credit can take up to two working days to be added to your account.
- If your account hasn’t been credited after two working days, please give us a call on 0370 111 6565^.
^Calls to this number may be free from a landline. Prices of calls from other providers may vary and from mobiles may cost significantly more. Calls may be recorded and/ or monitored. Visit this page for opening hours.
