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Pay as you go Upgrades FAQ's

What is a Pay as you go upgrade?

A Pay as you go upgrade allows you to upgrade your phone to a new handset and stay on your current Pay as you go plan.

When can I upgrade?

Remember, you will need an active Pay as you go account.

Virgin Media

To be eligible to upgrade 6 months needs to have passed since you joined Virgin Media or 6 months since your last upgrade. Also, you must have used your number in the last 90 days to make a chargeable event.


In order to be eligible for an upgrade 6 months must have passed since you joined Vodafone or 6 months since you last upgraded. You must also have made 2 chargeable events in the last 6 months and have topped up at least £15 in the last 6 calendar months.


To be eligible to upgrade you must have been with O2 for 6 months, or 6 months must have passed since your last upgrade. Also, a chargeable event must have occurred on your number at any time.

What networks don't we offer on Pay as you go upgrade?

Currently we don't offer upgrades on TalkMobile.

Can I trade in my old handset when upgrading on Pay as you go?

Yes you can. Please have a look at our Trade-in page. Find out more

Why am I not available to upgrade?

You will not be eligible if you have upgraded within the last 6 months on any network.

Click here for full terms and conditions


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Dixons Carphone PLC 2015